“ The Municipality of Lagos, with the collaboration of Focus BC, developed an application for general and free access, with the territorial information of the Municipality of Lagos, available on the Internet." - Eng. António Martins, Technical Unit for Development Planning
Customer
Lagos is a town in the Algarve region, located in the south of Portugal.
The Municipality of Lagos has focused on administrative modernization in order to approach the citizen to municipal services and a permanent optimization of services provided to citizens.
Challenge
The Municipality of Lagos intended to implement a territorial management solution, capable of integrating existing geographic information into the municipality, integrating information produced by external entities, delegating management, and updating the information of its responsibility, based on modern Smart Cities concepts.
Results
Ease of use, which makes it possible to be made available to any citizen;
Centralization of urban information, speeding decision-making processes, enabling better care to city citizens;
Urban process management:
Around 1700 processes were analyzed through the application. The new tool takes less than 1 minute which allows us to save over 200 working hours waiting for an answer from the old system
Automatization of incident management processes:
Where users receive feedback about their incidents states. The incidents have several states (received, in progress, and completed) and the responsible teams receive and send details in real time about the incidents.
Testimony:
"The Municipality of Lagos, with the collaboration of Focus BC, developed an application for general and free access, with the territorial information of the Municipality of Lagos, available on the Internet. This application provides a great opportunity for citizens and companies to consult easier the municipal land use plans, the emissions of location plans, and urban confrontations. This solution gives rigorous access to the regulatory and geographical content of municipal land use plans with quick and intuitive navigation. At present, a very critical time in terms of Public face-to-face services and remote work, this application is an important tool provided by the Municipality of Lagos to attend easier and more rigorous access to the regulatory and geographical content of municipal land use plans"
Eng. António Martins, Technical Unit for Development Planning
Explore the public App here: https://lagos.city-platform.com/portal/
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